Privacy Policy

1. Introduction

Crest Logistics Pty Ltd ("we", "our", "us") is committed to protecting your privacy. This policy outlines how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, business address
• Business information: company name, ABN, service preferences, billing details
• Logistics data: shipment details, delivery addresses, container specifications, consignee information
• Website usage: IP address, browser type, pages visited, time spent, referring URL

3. How We Collect Information

We collect personal information through:

• Online forms (e.g. "Request a Quote" or contact form)
• Email and phone correspondence
• Direct business interactions (contracts, invoices, site visits)
• Website analytics tools (cookies, tracking pixels, server logs)

4. Why We Collect Your Information

We use your information to:

• Provide and manage logistics, freight forwarding and container transport services
• Respond to inquiries and provide quotes
• Improve our website and customer experience
• Comply with legal, tax, customs and regulatory obligations
• Send service-related updates and, where you have opted in, marketing communications

You can opt out of marketing communications at any time by contacting us or by using the unsubscribe link in any marketing email.

5. Disclosure of Information

We may share your information with:

• Freight and transport partners: shipping lines, airlines, trucking operators, stevedores
• Government authorities: Australian Border Force, Department of Agriculture, Fisheries and Forestry (DAFF), and other regulatory bodies as permitted or required by law
• IT and cloud service providers: hosting, email delivery, and analytics providers
• Professional advisers: legal, accounting, and insurance advisers
• Legal or regulatory authorities: when required by subpoena, court order or applicable law

We do not sell or rent your personal information to third parties.

6. Overseas Disclosure

In providing logistics services, we may need to disclose information to overseas entities such as international freight partners or overseas agents. Where this occurs, we take reasonable steps to ensure the recipient complies with the APPs or is subject to a substantially similar privacy framework (such as the GDPR or the New Zealand Privacy Act). Where required, we obtain your consent before disclosing your information to overseas recipients.

7. Data Security

We implement reasonable physical, technical and administrative safeguards to protect your data from unauthorised access, alteration or disclosure. These measures include:

• Encrypted transmission (HTTPS) across our website and email systems
• Role-based access controls and authentication requirements for staff
• Regular software updates and security patching
• Staff training on data protection and privacy obligations

No online transmission or storage method is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

8. Data Retention

We retain personal information for as long as necessary to provide our services and meet our legal obligations. For example, customs, tax and accounting records are typically retained for a minimum of five (5) years. When information is no longer required, we securely destroy or de-identify it.

9. Access and Correction

You may request access to your personal information, or ask us to correct it, by contacting us at info@crestlogistics.com.au. We will respond within a reasonable timeframe (typically 30 days) and may need to verify your identity before providing access.

If we refuse access or correction, we will explain the reason in writing, and you may have the right to request a review by the Office of the Australian Information Commissioner (OAIC).

10. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance user experience and understand how visitors use the site. We may use third-party services such as Google Analytics to measure website traffic. You can disable cookies via your browser settings, but this may affect site functionality.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

12. Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us at info@crestlogistics.com.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

13. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page, with the "Last updated" date shown at the top. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us: